{"id":1089,"date":"2022-04-14T08:36:28","date_gmt":"2022-04-14T12:36:28","guid":{"rendered":"https:\/\/www.colinthompson.ca\/rph\/?page_id=1089"},"modified":"2024-05-31T07:40:04","modified_gmt":"2024-05-31T11:40:04","slug":"before-boarding","status":"publish","type":"page","link":"https:\/\/www.colinthompson.ca\/rph\/vacations\/before-boarding\/","title":{"rendered":"Before Booking \u2013 Things you should know"},"content":{"rendered":"

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What to Know Before Booking<\/h2><\/div>
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Everything Mum and Dad need to know before dropping off their furry family member for a fun-filled vacation<\/h4>\n<\/div><\/div><\/div>
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Check-in<\/h2><\/div>
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For your convenience, overnight Guests may check in any time during our reception hours of:<\/span><\/p>\n

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  • 9am \u2013 5pm Monday through Saturday, and<\/span><\/li>\n
  • 2pm-5pm on Sundays\u00a0 (please verify that regular office hours apply to the dates you need)<\/li>\n<\/ul>\n

    For your pet\u2019s enjoyment and comfort we recommend checking in by early afternoon so they can begin enjoying the fun and pampering.<\/span><\/p>\n<\/div><\/div><\/div>

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    Check-out<\/h2><\/div>
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    For billing purposes, we must have a cut-off point where we start to call it a new day. To better manage our rooms and day we have found that 11am, just like people hotels is the point where we would either have a vacant room to prepare for our next guest or indeed start calling it a new day (excluding Sundays where the new day begins at dawn for billing purposes). Departures, after 11am, will incur our regular lodging charges, actual care charges will be prorated. You are welcome to leave your pet as late as 5pm on the day of departure so they can continue to participate in all the fun until the minute they depart, but please budget for the appropriate charges.<\/span><\/p>\n

    * Please note that all guests here on Sunday Morning will be charged for the day even if checking out at our first office opening of 2pm, activities will continue to be pro-rated.<\/span><\/p>\n<\/div><\/div><\/div>

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    Your furry friends home away from home<\/strong><\/em><\/h3>\n<\/div>
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    Feeding<\/h2><\/div>
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    In an effort to maintain consistency and comfort when it comes to your pet\u2019s diet it is always best to bring their accustomed diet from home and we simply ask parents to bring the food well labelled. We are able to accommodate raw food diets and meals requiring refrigeration or non-standard preparation. Please notify the reservation specialist when booking of any special dietary circumstances.<\/span><\/p>\n

    For storage purposes, we ask that you only provide the amount of food appropriate for your pet’s stay. Dry food should be pre-portioned per meal. Cans should be unopened with instructions on how much per meal. Please note that we do not return opened bags or cans of food, with the exception of prescription food. We have quality dry food on standby for those that forget or run out and are happy to provide this food at cost ($1.25 per cup).<\/span><\/p>\n<\/div><\/div><\/div>

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    Doggie Daycare<\/h2><\/div>
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    Our extended daycare hours are for pre-approved pre-registered doggie daycare participants only. We are unable to accommodate the office needs of our vacationing (overnight) guests and their parents outside of regular hours, without prior arrangement and management scheduling and approval.<\/span><\/div><\/div><\/div>
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    What your Furry Friend Should Bring<\/h2><\/div>
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    Whilst you and your pet may want to pack a big suitcase before coming, you are welcome but it is not necessary. We have bowls, bedding and toys that are cleaned and sterilized ready for your pet’s use. If you wish to bring items from home, we recommend things that will smell of you or another member of your family. If you choose to bring their bed to either put on top of ours or use in place of, please ensure it is small enough and of a material to allow it to be easily laundered in a standard washing machine. Favourite fetch or chew toys are also welcome.<\/span><\/p>\n

    *For our feline guests, we provide litter and trays, we, unfortunately, do not have storage space for guests to bring their own supplies.*<\/span><\/p>\n

    We do stress that it is the parent’s responsibility to ensure all items have been returned prior to leaving the hotel at your holiday’s end. We are unable to effect a return of pets property once left behind.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/p>\n<\/div><\/div><\/div>

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    Vaccination Requirements <\/h2><\/div>
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    The health and safety of each of our guests is very important to us. All guests must have current vaccinations for the following:<\/span><\/p>\n

    Dogs:<\/span><\/p>\n