What to Know Before Booking
Everything Mum and Dad need to know before dropping off their furry family member for a fun-filled vacation
Check-in
For your convenience, overnight Guests may check in any time during our reception hours of:
- 9am – 5pm Monday through Saturday, and
- 2pm-5pm on Sundays (please verify that regular office hours apply to the dates you need)
For your pet’s enjoyment and comfort we recommend checking in by early afternoon so they can begin enjoying the fun and pampering.
Check-out
For billing purposes, we must have a cut-off point where we start to call it a new day. To better manage our rooms and day we have found that 11am, just like people hotels is the point where we would either have a vacant room to prepare for our next guest or indeed start calling it a new day (excluding Sundays where the new day begins at dawn for billing purposes). Departures, after 11am, will incur our regular lodging charges, actual care charges will be prorated. You are welcome to leave your pet as late as 5pm on the day of departure so they can continue to participate in all the fun until the minute they depart, but please budget for the appropriate charges.
* Please note that all guests here on Sunday Morning will be charged for the day even if checking out at our first office opening of 2pm, activities will continue to be pro-rated.
Your furry friends home away from home
Feeding
In an effort to maintain consistency and comfort when it comes to your pet’s diet it is always best to bring their accustomed diet from home and we simply ask parents to bring the food well labelled. We are able to accommodate raw food diets and meals requiring refrigeration or non-standard preparation. Please notify the reservation specialist when booking of any special dietary circumstances.
For storage purposes, we ask that you only provide the amount of food appropriate for your pet’s stay. Dry food should be pre-portioned per meal. Cans should be unopened with instructions on how much per meal. Please note that we do not return opened bags or cans of food, with the exception of prescription food. We have quality dry food on standby for those that forget or run out and are happy to provide this food at cost ($1.25 per cup).
Doggie Daycare
What your Furry Friend Should Bring
Whilst you and your pet may want to pack a big suitcase before coming, you are welcome but it is not necessary. We have bowls, bedding and toys that are cleaned and sterilized ready for your pet’s use. If you wish to bring items from home, we recommend things that will smell of you or another member of your family. If you choose to bring their bed to either put on top of ours or use in place of, please ensure it is small enough and of a material to allow it to be easily laundered in a standard washing machine. Favourite fetch or chew toys are also welcome.
*For our feline guests, we provide litter and trays, we, unfortunately, do not have storage space for guests to bring their own supplies.*
We do stress that it is the parent’s responsibility to ensure all items have been returned prior to leaving the hotel at your holiday’s end. We are unable to effect a return of pets property once left behind.
Vaccination Requirements
The health and safety of each of our guests is very important to us. All guests must have current vaccinations for the following:
Dogs:
- Rabies (mandatory)
- Distemper/Parvo Virus Combination (Mandatory
- Bordetella (Mandatory)
- Leptospirosis Optional
C.I.V. is strongly recommended. Widespread outbreaks in the US and recent confirmed cases in Canada of these highly infectious viruses indicate that adding this to your pet’s regular immunizations is warranted. While not mandatory at this time – we will soon only be able to take Dogs who receive this protection through the vaccine.
Cats:
- Rabies
- Feline combo such as FVRCP)
Documentation from a veterinarian is required from each guest. If your pet requires an updated vaccination during or shortly after their upcoming stay then please make arrangements for the vaccination to be administered no less than 5 days before any grooming service or boarding time is scheduled. If this is not possible we may be able to make arrangements for a private area (grooming only) for an additional charge. We can take puppies only after they have had their 2nd round of vaccines and with a Bordatella vaccine. When getting their vaccines, Puppies should not come to the hotel for at least 10 days following administration of the needles. Titers will be accepted with proper documentation from your vet that clearly indicates a “valid until” date.
* Whilst the CIV vaccine has long been licensed by the Canadian Authorities it still may not yet be readily available with your Veterinarian, but please ask. South of the border the disease has caused outbreaks in most of the 50 states. As a result, the vaccine has been readily available since the summer of 2009. We do require all pets coming from or having recently visited the US to have this vaccine and booster administered at least 10 days prior to visiting our hotel.
Parasitic Control
Your pet’s safety is our #1 priority
Medications and Dietary Supplements
We take great precaution to store all medications and supplements safely and according to the rules governing Controlled Substances in the workplace. If it is necessary for your pet to receive medication or supplements during their stay, we ask that they come to us in the original container, clearly labeled indicating pet’s name, drug name, dose, frequency and where applicable, the prescribing veterinarian’s contact information.
Medical Treatment
Pet Gur-rantee
Deposits
What are you waiting for?
Cancellations
Last-minute cancellation due to illness etc., remember when making a claim under your travel insurance that the costs incurred here at the hotel should be covered under that claim. Let us know and we will happily provide you with the documentation your insurance company will need.